Please find below a list of frequently answered enquires relating to our products, services or documentations.


Plascide's Micro-lightning Technology

What is the difference between bacteria and viruses?

There are several major differences:

Viruses are much smaller than bacteria.
Thus not all viruses can be trapped by filters, even with the highest grade HEPA filter.

Bacteria can replicate by themselves, however viruses cannot and require a host that they can connect to and invade.
When they have successfully infiltrated the host, they can replicate new viruses within.
Bacteria are classified as living organism.
However viruses are fundamentally different in organic structures that leads to the conclusion that they are not living, but activated on certain chemical conditions.

Can Plascide plasma technology really kill fungi, bacteria and viruses?

Plascide technology has been validated and verified by microbiologist at the University of Hong Kong, City University of Hong Kong, world's leading, global verification & testing SGS and Centre for Disease Control (PRC) to effectively destroy commonly known fungi, bacteria and viruses, rendering them neutralised.

What is the difference between filter-based purifier and our non-filter-based purifier?

Filters are physical porous barriers of various density of different materials, designed to trap and prevent various sizes of airborne contaminates from returning back to the airspace.

Filters do not have any active disinfection effect and therefore can only trap bacteria and airborne particles of specific size on the filter fabrics. Moreover, the trapped bacteria and viruses will continue to be active and able to reproduce, resulting in a breeding haven for pathogens.

Improper handling of loaded filters with trapped bacteria and viruses can lead to pathogenic micro-organism returning back into the airspace. To avoid the risk of breathing in these pathogens when replacing filters, protective measures and appropriate procedures should be followed at all times.
Filters in our purifiers are only used for filtering dust, not bacteria and viruses. Bacteria and viruses are eliminated with Plascide installed within the purifiers.

Where are the high risk of cross contamination most likely to occur?

Cross contamination usually happens within areas of high concentration of people density for example: public transport, clinic, hospital, school, restaurant, office, living room etc.

Especially, if there is sick people, s/he become one of the pathogenic source of the contamination. Any people within the infected persons airspace has a high possibility of infection.

Occasionally in dark ambient lighting, I can see a faint blue glow from within the Air Halo air sanitisers.  Is this coming from the plasma?

The faint blue glow is an visual indication that the Plascide reactor is in operation generating plasma.

Sanctuary Series

What is PM2.5 and can the Sanctuary Series air sanitiser, neutralise it?

PM2.5 refers to particles that are less than 2.5 micrometers in diameter, commonly classified as fine particle. Sanctuary series are equipped with fine dust HEPA-Type filter which can filter PM2.5 particles effectively.

Can the AHS01 Air Sanitizer operate 24 hours?

Yes. Our products are designed for extensive continuous operation. There is also a 'GREEN' mode specially designed to save energy while maintaining optimal performance for contineous operations.

What is the power consumption of the AHS01 Air Sanitizer?

The power consumption of our standalone unit (model AHS01) operating at full strength is 175W which is equivalent to that of a small computer.

Can the AHS01 air sanitizer operate without a HEPA-type or Dust filter installed? Will the air neutralization be compromised?

The air neutralization process of the Plascide generator will not be affected by the removal of the Dust pre-filter and/or HEPA-type filter, and will continue to operate at optimal performance.

However to comply with safety regulations, the removal of the top air grille panel will automatically disable the AHS01 air sanitizer until the panel is restored and securely seated.

Portable Series

Why does the Portable series charging light turn off after I plug in the USB power cable? Is it still charging?

To avoid prolong distraction during low light charging, the LED will stop flashing after a period of time however the Portable will continue to charge the battery until full.

Is it normal to hear a "ticking" or "Crackling" sound when I run the Portable air sanitiser?

During normal operation, the Plascide reactors will emmit low-level audio electrical discharge that can manifest as a "crackling" or "ticking" as ionised air turns into a plasma gas-state.

Is the coverage of the Portable series "Silent mode" less then the coverage of the "Boost mode"?

The coverage of the Portable series is maintained in all modes however the time-to-clean of a given volume of air is naturally lower due to the different speed of the fan in each mode.

The aim of the “Silent” mode is to provide a quieter experience without compromise while the Plascide reactors will automatically adjust to maintain the same germicide and VOC efficiency.

On the other hand, “Boost” mode is the opposite, aiming to maximise the time-to-clean of the volume of air.

I can smell a "plastic" odour when i turn on the Portable series for the first time, is this normal?

When operating a new Portable, it takes a measure of time to “burn in”. Any unusual odours will dissipate within 24 hours of usage.

What Power Supply (Charger) should i use?

To ensure proper charging, operating or both at the same time. We recommend a charger with power specification of 5 Volts at 3 Amps (5V @ 3A). Examples of third-party power supply that states:

  • USB Power Delivery 2.0 (PD 2.0) or higher
  • Quick Charge 2.0 (QC 2.0) or higher
  • USB charger @ 3A (output of 15 W)